How to File a Casino Dispute

When to File a Dispute

File a dispute when:

Casino refuses legitimate withdrawal
Bonus terms not honored
Account closed unfairly
Funds missing
Unresolved support issues

Before Filing

1. Contact Casino Support

Give them chance to resolve
Keep records of communication
Allow 48-72 hours for response
Escalate to manager if needed

2. Gather Evidence

Transaction IDs
Screenshots of terms
Chat logs with support
Account statements
Bonus terms

3. Review Terms

Check bonus conditions
Verify withdrawal requirements
Confirm you followed rules
Ensure valid claim

Filing a Dispute on Gamblescan.io

Step 1: Navigate to Disputes

Go to gamblescan.io
Click "Disputes" in navigation
Select "File a Dispute"

Step 2: Select Casino

Choose from dropdown
Search if not listed
Ensure correct casino

Step 3: Choose Issue Type

Available Types:

Not Paid (withdrawal issues)
Bonus Dispute
KYC Problem
Account Closure
Withdrawal Delay
Other

Step 4: Enter Details

Required Information:

Amount disputed (USD)
Detailed description
Timeline of events
Previous communication

Step 5: Upload Evidence

Acceptable Evidence:

Screenshots (PNG, JPG)
Transaction IDs
Chat logs
Email correspondence
Terms screenshots

Step 6: Submit and Wait

Review all information
Submit dispute
Wait for review (24-48 hours)
Casino will be notified

Dispute Process

Phase 1: Review (1-2 days)

Gamblescan team reviews
Validates evidence
Contacts casino
Opens investigation

Phase 2: Casino Response (3-5 days)

Casino given chance to respond
Must provide evidence
Can resolve directly
Can dispute claim

Phase 3: Resolution (5-10 days)

Mediation between parties
Evidence evaluation
Decision made
Published outcome

Phase 4: Outcome

Resolved: Issue fixed
Unresolved: No resolution
Rejected: Invalid claim
Escalated: To licensing authority

Dispute Outcomes

Possible Resolutions

Casino pays owed funds
Bonus honored
Account reinstated
Partial settlement
No action (if claim invalid)

Public Record

All disputes public
Outcome published
Affects casino Trust Score
Helps other players

Tips for Successful Disputes

Do's ✅

Provide clear evidence
Be specific and factual
Follow casino terms
Keep communication professional
Respond promptly

Don'ts ❌

Don't make false claims
Don't be abusive
Don't withhold information
Don't file frivolous disputes
Don't expect instant results

Common Dispute Reasons

1. Withdrawal Not Received

Evidence Needed:

Transaction ID from casino
Wallet address used
Time elapsed
Support communication

2. Bonus Not Honored

Evidence Needed:

Bonus terms screenshot
Your wagering progress
Casino's refusal reason
Account history

3. Account Closed Unfairly

Evidence Needed:

Account closure notice
Your activity history
Terms you allegedly violated
Communication with support

4. KYC Issues

Evidence Needed:

Documents submitted
Submission dates
Rejection reasons
Multiple attempts

After Dispute Resolution

If Resolved in Your Favor

Casino should honor decision
Funds should arrive
Update your review
Thank Gamblescan team

If Not Resolved

Consider licensing authority
Leave honest review
Warn other players
Learn from experience

Preventing Disputes

Best Practices

Read terms before playing
Keep records of everything
Use reputable casinos
Start with small amounts
Verify withdrawal process

Red Flags to Avoid

Unclear terms
Poor support response
Delayed payments
Changing bonus terms
Pressure to deposit more

Conclusion

Disputes are a last resort but sometimes necessary. File honestly, provide evidence, and use the process to help the community.